Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your booking should be cancelled 3 days prior the appointment date.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your booking is cancelled, we will send you an email to notify you. We will also notify you of the approval of your refund.
Once confirmed, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at astroarunpandit@gmail.com.
Dispatch Time :-
The appointment waiting period is 4-5 days after making the payment.
Order/Shipment Tracking :-
You can track your appointment booking via Whatsapp. If you have any query, or doubts, please initiate a Whatsapp chat with us, or Call us at +91-7310836108
Delivery Time :-
It takes 2 – 3 days to deliver in Metro Cities in India & 3 – 7 days to deliver in other parts of India from date of dispatch. It takes 7 to 10 days for International orders to be delivered by our shipping partners.
International Shipping policies :-
If you are ordering it from outside india it will take 7-10 for appointment booking. If you face any problem while getting session done we will refund you the amount within 10-15 days ( applicable in international only ). We are delivering in more than 150 countries
Refund policies in International orders ( outside India )
we will refund you the amount within 10-15 days ( applicable in international only ). We are providing services in more than 150 countries
Custom Duties & Taxes (Outside India) :-
Please be advised that we are not responsible for any custom charges, duties, VAT, etc. that your country may be charging as these vary from case-to-case and are beyond our reach. But, we fully co-operate & provide our sincere support in this regard as we have enough experience in this field. So, feel free to contact us if you have any query or doubt at any point of time. However, note that currently there is no import duty on loose gemstones in the US, Canada and Europe. In other countries, this typically ranges around 1% only. Additionally, professional buyers can also recover the VAT. You are advised to contact your local custom authorities for any clarification. Also, please note that for international orders that AFTER dispatch, are either refused by the customer, or cancelled, the customer will be liable for all custom duties and VAT charged by their country, in order to return the items back to us. Only after receipt of the item by us, any balance due to the customer, less all fees, custom duties and VAT, will be refunded to the customer as per the refund timeline.